The Account Support Specialist will be working alongside Sales, Account and Product Managers and is expected to provide customer service, administrative work, and support to ensure the effective execution of customer objectives in sales, marketing and product support activities. He or she takes care of day-to-day activities servicing account holders.
  • Assist the AGM@Convene Team in customer satisfaction and retention by ensuring proper on-boarding of clients, getting client’s feedback, addressing their concerns, and handling of client’s additional requests
  • Assist in facilitating annual general meetings, conducts dry-runs and trainings among C-level executives/board members/ shareholders
  • Shape the flow and conduct of a client’s annual general meeting with their knowledge of the product
  • Manage events and projects based on client needs, and scheduling meetings for in-depth discussions on requirements
  • Follow up pending actions from customers and other resources in the organization, and track each call to resolution.
  • Develop and maintain good working relationships with clients by providing timely responses to customer requests through calls, chats and/or emails
  • Coordinate with customer contacts to inquire about their needs and offer solutions to optimize customer satisfaction
  • Visit client sites to provide onsite account support as the need arises
  • Help in generating and following-up sales or business leads
  • Compose client correspondence and helpful product guides
  • Maintain and update global account team databases and contact lists
  • Stay abreast on company products and services
  • Bachelor’s degree in publications, communications, business, management or equivalent
  • A customer service background or account coordination or management experience is a plus
  • Experience in project and events management
  • Fast learner and tech-savvy
  • Strong familiarity with video-conferencing software
  • Excellent people skills
  • Patient, flexible and can work under extreme pressure
  • Strong organizational, monitoring, and coordination skills
  • Focused and detail-oriented
  • Strong analytical abilities
  • Above average English written and oral communication skills; good in business correspondence
  • Can adapt to changing shift schedules:
    • Morning Shift (8:00AM – 5:00PM)
    • Mid Shift (4:00PM – 1:00AM)
    • Evening Shift (11:00PM – 8:00AM)
Why Join Us?
Competitive salary
Intensive training
Exposure to a variety of technologies and roles
Hands-on Mentoring
Opportunities to learn and grow on the job
Mature company undergoing significant expansion in terms of markets and new product opportunities
Continuous R&D on new technologies
Focus on quality and streamlined processes: CMMI Level 5
Semi-flexible work schedule
Family-like work environment
No office politics
Performance Bonus
Health insurance for employee and one dependent
Free morning and afternoon snacks, refreshments, and vitamins
Paid leaves
Salary loan benefit
Loyalty and anniversary gifts
Contact Information
Unit 2802B, West Tower, Philippine Stock Exchange Centre, Exchange Road, Ortigas Center, Pasig City
Tel: +632 687 0744 | Mobile: +63 917 509 7324 / +63 939 851 0379