The Product Marketing Admin Assistant is responsible for monitoring customer feedback and support issues related to the product launch. He/she also closely collaborates with the sales, marketing, and deployment teams, renders administrative work, and directly reports to the Product Marketing Manager.
Collecting and monitoring customer feedback related to a product launch, conversations with Customer Success Managers, support issues, release-related queries and training requests
Tracking progress of leads until closing, helps monitor product launch KPIs
Organizing all information in a tracker and alerting the Product Marketing Manager for issues that need her attention
Coordinating with other teams (e.g. sales, account managers, support and deployment teams) for resolution of support issues; and providing administrative support
Performing other tasks as may be assigned by the Product Marketing Manager
Bachelor’s degree in any field
Flexible and can work under pressure
Methodical, meticulous and well-organized
Good working knowledge of MS Office
Strong analytical abilities
Persistent and resourceful
Excellent English written and oral communication skills; good in business correspondence
Can work with minimum supervision
Can render overtime whenever needed
This position is temporarily (WFH) setup until further notice. The candidate must have his/her own computer and stable internet connection.
Work Schedule:Semi-flexible but candidate should be willing to render long working hours whenever needed.
This is a full-time renewable contract position.
Why Join Us?
Exposure to a variety of technologies and roles
Opportunities to learn and grow on the job
Mature company undergoing significant expansion in terms of markets and new product opportunities
Continuous R&D on new technologies
Focus on quality and streamlined processes: CMMI Level 5
Semi-flexible work schedule
Family-like work environment
No office politics
Health insurance for employee and one dependent
Free morning and afternoon snacks, refreshments, and vitamins
Salary loan benefit
Loyalty and anniversary gifts
Unit 2802B, West Tower, Philippine Stock Exchange Centre, Exchange Road, Ortigas Center, Pasig City